Accessibility Statement

Our Commitment to Accessibility

GetPepWell, Inc. ("GetPepWell") is committed to ensuring that our telehealth platform and digital services are accessible to all individuals, including people with disabilities. We believe that every patient deserves equal access to quality healthcare services, and we continually work to improve the accessibility and usability of our platform.

We strive to conform with applicable accessibility standards and guidelines, and we welcome feedback from our users to help us identify and address accessibility barriers.

Conformance Status

GetPepWell targets conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are developed by the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) and define requirements for making web content more accessible to people with a wide range of disabilities.

We are actively working toward full WCAG 2.1 Level AA conformance across all areas of our platform. While we strive to meet this standard, we acknowledge that some areas may not yet fully conform. We are committed to ongoing improvements and regularly audit our platform to identify and resolve accessibility issues.

Accessibility Features

Our platform incorporates the following accessibility features to support users with diverse needs:

Keyboard Navigation

• All interactive elements are accessible via keyboard navigation
• Logical tab order is maintained throughout the platform
• Visible focus indicators are provided for all focusable elements
• Skip-to-content links are available to bypass repetitive navigation

Screen Reader Support

• Semantic HTML5 elements are used to convey page structure and content hierarchy
• ARIA (Accessible Rich Internet Applications) attributes are used where needed to provide additional context for assistive technologies
• Form fields include descriptive labels and error messages
• Images include meaningful alternative text descriptions
• Dynamic content updates are announced to screen readers using live regions

Color and Contrast

• Text and interactive elements meet WCAG 2.1 Level AA color contrast requirements (minimum 4.5:1 for normal text, 3:1 for large text)
• Color is not used as the sole means of conveying information or indicating actions
• Multiple theme options (light, dark, and soft) are available to accommodate different visual preferences

Responsive Design

• The platform is fully responsive and functions across desktop, tablet, and mobile devices
• Content reflows properly at various zoom levels up to 200% without loss of functionality
• Touch targets are sized appropriately for mobile interaction

Alternative Text

• All meaningful images include descriptive alternative text
• Decorative images are marked appropriately so they are ignored by screen readers
• Complex images and charts include detailed descriptions when applicable

Known Limitations

While we strive for comprehensive accessibility, the following areas may have known limitations that we are actively working to address:

• Some third-party integrations (payment processing, authentication) may have accessibility limitations outside of our direct control. We work with our vendor partners to advocate for improved accessibility in their services.
• Telehealth video consultations require audio and video capabilities that may present challenges for users with certain disabilities. Alternative consultation methods may be available upon request.
• Some older PDF documents may not be fully accessible. We are working to ensure all documents meet accessibility standards.

Feedback and Contact Information

We welcome your feedback on the accessibility of our platform. If you encounter an accessibility barrier, have difficulty using any part of our website, or would like to request an accommodation, please contact us:

• Email: accessibility@getpepwell.com
• Support: support@getpepwell.com
• Phone: [Phone number to be provided]

When contacting us about an accessibility issue, please include the following information to help us respond effectively:

• A description of the accessibility problem you encountered
• The web page address (URL) where the issue occurred
• Your browser and operating system
• Any assistive technology you are using (screen reader, magnification software, etc.)

We will make reasonable efforts to respond to accessibility feedback within 5 business days and to resolve reported issues as quickly as possible.

Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, you may file a complaint with the appropriate regulatory authority. For healthcare-related accessibility issues, you may contact:

• U.S. Department of Health and Human Services, Office for Civil Rights: File a Complaint
• U.S. Department of Justice, ADA Information Line: 1-800-514-0301 (voice) / 1-833-610-1264 (TTY)

Technical Specifications

The accessibility of the GetPepWell platform relies on the following technologies:

• HTML5: Semantic markup for document structure and content
• WAI-ARIA: Accessible Rich Internet Applications specification for enhanced widget and interaction accessibility
• CSS: Cascading Style Sheets for visual presentation, with support for user-defined styles and preferences
• JavaScript: Client-side scripting for interactive features, with graceful degradation where possible

These technologies are used in conjunction with commonly available browsers and assistive technologies. For the best experience, we recommend using the latest versions of Chrome, Firefox, Safari, or Edge with up-to-date assistive technology software.