Terms of Service

Last updated: 2026-05-21

These Terms of Service ("Terms") govern your access to and use of the GetPepWell platform, website, mobile applications, and all related services (collectively, the "Services") provided by GetPepWell, Inc. ("GetPepWell," "we," "us," or "our"). Please read these Terms carefully before using our Services. These Terms incorporate by reference our Privacy Policy, our Notice of Privacy Practices, our Informed Consent for Telehealth Services, and our Refund and Cancellation Policy.

Acceptance of Terms

By creating an account, accessing, or using our Services, you agree to be bound by these Terms and the policies referenced above. If you do not agree to these Terms, you may not access or use the Services.

Eligibility

To use our Services, you must:

Be at least 18 years of age
Be a legal resident of the United States and physically located in the United States during any consultation
Be located in a state where GetPepWell's telehealth services are available at the time of your consultation (see our State Availability page for the live list)
Provide accurate, current, and complete information during registration
Have the legal capacity to enter into a binding agreement with GetPepWell

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we determine that eligibility requirements are not met.

Account Registration and Security

When you create an account with GetPepWell, you agree to the following:

You will provide truthful, accurate, and complete registration information and keep it up to date
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account
You will notify us immediately of any unauthorized use of your account or any other security breach
You may not share your account with any other person or transfer your account without our prior written consent
We may suspend or terminate your account if we suspect unauthorized access or fraudulent activity

Compounded Medications and Platform Role

GetPepWell does not manufacture medications. We provide a technology platform that connects patients with U.S.-licensed physicians who determine eligibility for treatment based on patient-supplied medical history and assessment responses; providers retain full discretion to prescribe or decline any compounded medication, and the eligibility assessment available on this website does not create a doctor-patient relationship.

Compounded medications obtained through GetPepWell are prepared by licensed compounding pharmacies operating under applicable state and federal pharmacy regulations, are not interchangeable with the branded medications they may reference, and actual product appearance and labeling may differ from website images. Results vary by patient and depend on individual adherence, provider guidance, and lifestyle factors. Patient experiences referenced on this website reflect individual outcomes and do not constitute medical guarantees of similar results.

Ozempic® and Wegovy® are registered trademarks of Novo Nordisk. Mounjaro® and Zepbound® are registered trademarks of Eli Lilly. All other trademarks are the property of their respective owners.

Telehealth Services

GetPepWell provides a technology platform that connects patients with licensed physicians for telehealth consultations related to compounded peptide therapy. By using our telehealth services, you acknowledge and agree to the following:

Not Emergency Care

Our Services are not intended for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. GetPepWell is not a substitute for emergency medical services.

No Guarantees of Outcomes

While our physicians provide professional medical care, we do not guarantee specific health outcomes, the effectiveness of any prescribed treatment, or that our Services will meet your particular medical needs.

Physician Discretion

All medical decisions, including whether to prescribe medication, are made at the sole discretion of the treating physician. Physicians may decline to prescribe any medication or recommend alternative treatments based on their professional medical judgment.

Informed Consent

Before receiving telehealth services, you will be required to review and acknowledge our Informed Consent for Telehealth Services. You have the right to withdraw your consent at any time.

Accuracy of Information

You agree to provide complete and accurate health information during medical-intake questionnaires and consultations. Providing false or misleading health information may result in inappropriate treatment and could endanger your health.

Prescriptions and Medications

Compounded peptide preparations available through GetPepWell are prescription medications. By using our Services, you acknowledge and agree:

All medications require a valid prescription issued by a licensed physician following a telehealth consultation
You will not attempt to obtain medications without a valid prescription or use medications prescribed for another person
Medications are compounded and dispensed by licensed compounding pharmacies that are independent from GetPepWell
You will follow the dosage, administration, and safety guidance provided directly by your treating physician
You will promptly report any adverse reactions, side effects, or concerns to your treating physician
Some medications may not be available in all states due to regulatory restrictions

Subscription Plans and Billing

Available Plans

GetPepWell offers the following tiers (see Pricing for current details):

Explore (free): browse products, access educational content, and complete the eligibility screening quiz. No physician access, no recurring charges.
Standard Care (pay-per-consultation): $99 initial consultation and $49 follow-up consultations. No subscription, no recurring charges; you pay only when you book a visit.
PepWell+ (subscription): $49 per month, or $39 per month billed quarterly ($117 per quarter). Unlimited physician consultations, multi-prescription support, and additional portal features.
VIP Care (subscription): $99 per month, or $84 per month billed quarterly ($252 per quarter). Concierge care with a dedicated coordinator and expedited shipping.

Recurring Charges

Paid subscriptions (PepWell+ and VIP Care) are billed automatically on a recurring basis (monthly or quarterly) using the payment method you provide. By subscribing, you authorize GetPepWell, through our PCI DSS Level 1 compliant payment processor, to charge your payment method at the beginning of each billing cycle until you cancel your subscription. Standard Care consultation fees are one-time charges billed at the time of booking.

Price Changes

We reserve the right to adjust subscription pricing. We will provide at least 30 days notice before any price change takes effect. Continued use of the Services after a price change constitutes acceptance of the new pricing.

Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to paid features through the end of your current billing period. No partial refunds are provided for unused portions of a billing period except as described in our Refund and Cancellation Policy.

Refunds and Cancellations

Our refund and cancellation practices are governed by our Refund and Cancellation Policy, which is incorporated into these Terms by reference. That policy includes the full mechanics for consultation-fee refunds (refundable any time before the consultation begins), subscription-fee refunds, non-refundable items, and how to request a refund.

Shipping and Delivery

Order processing, cold-chain handling, shipping methods, delivery areas, and the damaged-shipment process are described in our Shipping and Delivery Policy, which is incorporated into these Terms by reference.

Intellectual Property

All content, features, and functionality of the Services, including text, graphics, logos, icons, images, software, audio, video, and the overall design and arrangement, are owned by GetPepWell or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, or publicly display any content from the Services without our prior written permission
The GetPepWell name, logo, and all related marks are trademarks of GetPepWell, Inc.
Third-party trademarks referenced in the "Compounded Medications and Platform Role" section above remain the property of their respective owners
Medical content provided through the Services is for treatment purposes only and may not be republished or redistributed

User Conduct

You agree not to use the Services to:

Provide false, misleading, or fraudulent information
Impersonate any person or entity, or misrepresent your affiliation
Attempt to gain unauthorized access to other user accounts, systems, or data
Interfere with or disrupt the Services, servers, or networks connected to the Services
Use the Services for any illegal purpose or in violation of any applicable law or regulation
Share, resell, or redistribute prescription medications obtained through the Services
Harass, abuse, or threaten any GetPepWell staff member, physician, or other user
Use automated means (bots, scrapers, crawlers) to access the Services without our written consent
Upload or transmit viruses, malware, or any other harmful code

Limitation of Liability

To the maximum extent permitted by applicable law, GetPepWell and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, including but not limited to:

Loss of data, revenue, profits, or business opportunities
Property damage resulting from your use of the Services
Any errors, omissions, or inaccuracies in content provided through the Services
Service interruptions, technical failures, or unauthorized access to your account

In no event shall our total liability to you for all claims arising from or related to the Services exceed the greater of (a) the amount you have paid to GetPepWell in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars ($100).

Nothing in these Terms limits liability that cannot be limited by applicable law, including liability for gross negligence, willful misconduct, fraud, or any non-waivable rights you have under state or federal law as a patient receiving healthcare services.

Indemnification

You agree to indemnify, defend, and hold harmless GetPepWell and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of or access to the Services
Your violation of these Terms
Your violation of any applicable law or regulation
Any information you provide through the Services that is false, misleading, or inaccurate
Your infringement of any third-party rights

Informal Dispute Resolution

If a dispute arises between you and GetPepWell, we encourage you to first contact us at legal@getpepwell.com to attempt to resolve the matter informally. The party initiating the dispute will provide a written notice describing the dispute and the requested relief. The parties will then have 30 days to attempt to resolve the matter in good faith before either party may pursue formal dispute resolution.

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved through the informal process above shall be resolved through binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with the AAA's Healthcare Policy Statement, Healthcare Payor Provider Arbitration Rules, and the Consumer Due Process Protocol, as applicable. Where the dispute involves healthcare services, the AAA Healthcare Due Process Protocol governs in addition to the rules above.

The arbitration shall be conducted in Delaware, or by video conference at the arbitrator's direction, and the arbitrator's decision shall be final and binding. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

You may opt out of this arbitration agreement by sending written notice to legal@getpepwell.com within 30 days of first accepting these Terms. The opt-out notice must include your name, account email, and a statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms.

Class Action Waiver

You and GetPepWell agree that any dispute resolution proceedings will be conducted on an individual basis. You waive any right to participate in a class action, class arbitration, collective action, private attorney general action, or other representative proceeding. The arbitrator has no authority to consolidate claims of more than one person or to preside over any form of representative or class proceeding.

If this Class Action Waiver is found to be unenforceable, then the Binding Arbitration section above shall be null and void with respect to any class, collective, representative, or consolidated proceeding, but the remainder of these Terms shall remain in effect.

Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the federal or state courts located in New Castle County, Delaware, and you consent to the personal jurisdiction of those courts.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the unenforceable provision shall be replaced by an enforceable provision that most closely matches the original intent.

Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and notify you via email or in-platform notification at least 30 days before the changes take effect. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms.

If you do not agree with the updated Terms, you must stop using the Services and cancel your account before the changes take effect.

Termination

You may terminate your account at any time by following the cancellation process in your account settings. We may suspend or terminate your access to the Services immediately, without prior notice, if we believe you have violated these Terms or engaged in conduct that may harm GetPepWell, our patients, or our physicians. Upon termination, the sections of these Terms that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, Informal Dispute Resolution, Binding Arbitration, Class Action Waiver, Governing Law, and Severability) shall survive.

Entire Agreement

These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and GetPepWell concerning the Services and supersede any prior agreements or understandings.

Contact Information

For questions about these Terms of Service:

Legal: legal@getpepwell.com
General support: support@getpepwell.com